FAQ | Heijnen Plants

Do customers receive information on how to grow their plants with their delivery?

Yes, with every plant we deliver, the customer receives instructions for the planting and care of that plant. These instructions contain all the information you need.

If you wish to read up in advance, take a look at this page.

Do I have a warranty on the products ordered?

Every plant you order from us comes directly from the nursery and is selected based on quality. You get a growth guarantee on these plants. This means that the plant will be well rooted and showing growth within 1 month from the delivery day, especially if proper soil preparation and planting instructions are followed.

Of course, there is always the possibility that a plant dies or does not grow as it should. In that case, please contact us immediately. Our customer service department will respond within 2 business days.

Please note that no warranty claims can be made in the following cases:

- Failure to follow our soil preparation and planting instructions

- Administering too little or too much water

- Frost damage after delivery of the plant(s)

- Damage caused by weather conditions, pests, animal damage, mould and/or improper use (e.g. of plant protection products and fertilisers) after delivery

How will my plants be delivered?

We send small to medium-sized plants as package shipments, using parcel services. Large garden plants and trees are shipped on pallets and delivered to your home by a transport company. To prevent damage to plants, we pack all of our garden plants in a careful and secure manner so that quality is maintained. So don't worry about this!

More information and photos on how we package our plants can be found here.

Do you charge a minimum amount to order?

Yes, we have a minimum order amount of £27,50, excluding shipping costs.

What is the delivery time for my plants?

Package shipments

Delivery time is 1 to 5 business days after receipt of payment. The packaging time, including transportation to the customer, is usually less than 24 hours. Orders prepared for shipment on Friday are usually delivered on Saturday. You will receive a track-and-trace code from our carrier to track your order.

Pallet shipments

For pallet shipments, you can choose your own delivery week in our web shop. Typically, delivery time is between 3 and 9 business days. The exact delivery day and time is not fixed. It will be from Tuesday to Friday between 8.00 am and 6.00 pm.

Please note that in exceptional cases, due to certain circumstances and/or order compositions, deviations from the above delivery time may occur. If that is the case, we will indicate the delivery time that applies to your order in the shopping cart. Also, the shopping cart will show whether it is a package shipment or pallet shipment.

Is Heijnen Plants associated with a quality standard for online shops?

Yes, Heijnen Plants is certified by Trusted Shops. The Trusted Shops quality standard certifies that Heijnen Plants is compliant with both European and national laws. This protects you as a consumer, so you can shop with us worry-free and securely.

You can read the Trusted Shops Terms and Conditions on their website.